Families in Focus Privacy Policy
Last updated: April 2026
This Policy covers data collected through www.fift.com.au. For clinical privacy and confidentiality
obligations, please refer to your Client Consent Form.
1. Our Commitment to Privacy
1. Families in Focus Therapies (“us”, “we” or “our”) is committed to safeguarding the privacy of our clients, referrers, staff and website visitors.
2. Families in Focus Therapies is bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2004 (Cth), and other applicable laws governing how health service providers handle Personal Information and Sensitive Information.
3. This Privacy Policy (“Policy”) applies specifically to data collected through our website www.fift.com.au. It covers the referral form, contact enquiries, newsletter subscriptions, and general website usage. Obligations relating to clinical confidentiality, health records, mandatory reporting, and therapeutic services are addressed in our Client Consent Form, provided to all clients prior to commencing services.
2. Definitions
In this Policy:
4. “Personal Information” is information that may identify you or by which your identity might be reasonably determined. This may include your name, address, email address and phone number. It does not include “Sensitive Information”.
5. “Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, trade union membership, sexual preference or practices, criminal record, or health information.
3. Collection of Your Data
6. We may collect Personal Information and Sensitive Information (together, ‘your Data’) that you enter onto our website, provide to us directly, or give to us in other forms.
7. Your Data collected through this website may include:
• Contact details including name, phone number, address and email address;
• Information submitted through the referral form (see section 3.3 below);
• Newsletter subscription preferences; and
• Other information voluntarily provided by you.
8. Sensitive Information, including health information, will not be collected unless you
consent to the collection of that information.
9. Referral Submissions. Our website provides an online referral form through which parents, caregivers, and other health or education professionals may refer a child. By submitting a referral, the person making the referral confirms that:
• they have authority to provide the personal and health information of the child being
referred;
• where applicable, they have obtained the consent of the child’s parent or legal
guardian; and
• the information provided is accurate and complete to the best of their knowledge.
Information collected through the referral form may include the child’s name, date of birth, address, legal guardian status, relationship of the referrer to the child, reason for referral, and funding type (including Medicare/Mental Health Care Plan details). This information is used solely to assess and progress the referral and to provide our services. We do not collect Medicare card numbers or government identifiers through this form.
10. Children’s Privacy. We collect information about children only where necessary to provide our paediatric services. Children’s information is handled with appropriate sensitivity, stored securely, and is not used for marketing purposes.
11. We may receive your Data from third parties including medical practitioners, hospitals, clinics, lawyers, schools and/or family members. If we do, we will protect and use this information as set out in this Policy.
4. Use of Your Data
12. Personal Information collected through this website will only be used for the purpose for which it was collected. This includes responding to enquiries, progressing referrals, providing service information, and processing newsletter subscriptions.
13. We may use your Personal Information to improve our website and services and to better understand the needs of those we support.
14. We may from time to time use your Personal Information for another purpose where it would be reasonably expected by you or where permitted by the Privacy Act, including to obtain advice from legal, accounting or other professional advisers.
15. Educational and Content Communications. From time to time, we may send you educational content, resources or practice updates via email (for example, fortnightly newsletters). These communications are informational in nature and are sent in compliance with the Spam Act 2004 (Cth). Every communication will include an unsubscribe option. You may unsubscribe at any time and we will process your request within 5 business days.
5. Disclosure of Your Data
16. We may disclose your Personal Information (but not Sensitive Information) to our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.
17. Personal Information is only supplied to a third party when required for the delivery of our services.
18. We will not disclose, sell, share or trade your Personal Information to any third parties without your consent, except as set out in this Policy.
19. We may disclose your Data where required by law, court order, subpoena, warrant or in response to a law enforcement request.
20. Information we collect may from time to time be stored or processed in countries outside Australia. Where this occurs, we take reasonable steps to ensure it is protected consistently with the Australian Privacy Principles.
21. Third-Party Booking Platform. Online appointment bookings are managed through Halaxy, a third-party practice management platform. Information submitted through Halaxy is subject to Halaxy’s own privacy policy. We encourage you to review it at www.halaxy.com before submitting information through that platform.
6. Security of Your Data
22. We are committed to keeping your Data secure and will take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure.
23. No data security system can guarantee 100% security at all times. The transmission of information via the internet is carried out at your own risk.
24. You are solely responsible for maintaining the secrecy of any passwords and account information relating to our platforms or services.
7. Access to Your Information
25. You may request details of your Data that we hold about you in accordance with the Privacy Act 1988 (Cth). A small administrative fee may be payable. To request a copy of your Data, or to advise us that information we hold is inaccurate, out of date or incomplete, please email admin@fift.com.au.
26. We reserve the right to refuse access in certain circumstances set out in the Privacy Act.
8. Website & Cookies
27. When you visit www.fift.com.au we may collect certain information such as browser type, operating system, and the website you visited immediately before coming to our site.
This information is used in an aggregated manner to analyse how people use our site so we can improve our service.
28. Our website uses cookies — small text files placed on your device — to enhance your browsing experience. We may also work with third-party vendors who use cookies for marketing purposes. By using our website, you agree to the use of cookies as outlined in this Policy. You may manage or disable cookies in your browser settings, though this may affect your experience on our site.
9. Marketing and Educational Emails
29. We may send you service updates, educational content and practice news via email. All such communications comply with the Spam Act 2004 (Cth) and will always include an unsubscribe option. We will process unsubscribe requests within 5 business days.
30. If you opt out, we may still contact you regarding your account, services you have requested, or for customer service purposes.
31. We do not provide your personal information to other organisations for the purposes of direct marketing.
10. Complaints
32. If you have any complaints about our privacy practices as they relate to this website, please contact us at admin@fift.com.au. We take complaints seriously and will respond promptly.
33. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
34. For complaints relating to the conduct of a registered health practitioner, you may also contact AHPRA at www.ahpra.gov.au or on 1300 419 495, or the Office of the Health Ombudsman (Queensland) at www.oho.qld.gov.au or on 133 646.
11. Changes to This Policy
35. We may modify this Policy at any time. All changes will be effective immediately upon
posting to our website. Please check back periodically to review the current version.
Questions? Contact us at admin@fift.com.au | www.fift.com.au | 0498 474 638
Families in Focus Therapies | Headricks Building, Level 1, 189 East Street, Rockhampton QLD